We sincerely hope you will love your chosen item(s).  All items are quality checked before dispatch and we make every effort to ensure that your purchases arrive with you safely.

However, if you need to return an item, please follow the below steps.

Returns must be made within 14 days of receipt, must be unused and in the original packaging. 

Unfortunately, we are unable to accept any clothing or other items that have been removed from the packing or used in any way.

Please include your name, address, order number and state the reason for returning your item(s).

Please return your items to:

Dog Shop, 75 Tib Street, Manchester M4 1LS

We cannot be held liable for returns which are lost in the return post, or arrive damaged.

We advise that you ask your chosen courier for proof of postage and that your parcel is sufficiently insured against loss or damage.

Faulty Items:

In the unlikely event that a product is faulty, we will either replace it (where possible) or refund your order, as you wish. Please contact us by email before you return the item: