Postage Rates
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UK Standard (2–4 days): £4.50
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UK Express (1–3 days): £5.50
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Free Standard Delivery on orders over £50
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Northern Ireland: Same rates, but we cannot ship food/treats.
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Currently UK & NI only – no international shipping.
Collect in Store
Order online and collect in store free of charge. Select this option at checkout; we’ll email you when your order is ready.
Dispatch & Delivery
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Orders usually dispatched within 48 hours (weekend orders go out the following week).
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Standard: Royal Mail 2nd Class Signed For
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Express: Royal Mail 1st Class Signed For
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Tracking provided.
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Larger/heavier items may be sent with an alternative courier.
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If you expect delivery issues, please contact us before ordering: info@dogshopmcr.com
Returns
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Returns accepted within 14 days of receipt.
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Items must be unused, in original packaging.
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Include your name, address, order number, and reason for return.
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Return to:
Dog Shop, 9 Tatton Road South, Heaton Moor, Stockport, SK4 4LU
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We recommend proof of postage and insurance, as we cannot be held liable for lost or damaged returns.
Faulty Items
If a product is faulty, we’ll replace or refund it. Please email us first: info@dogshopmcr.com